Privacy

This notice describes how OnlineOrNot collects and uses data about you.

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Definitions

OnlineOrNot is owned by Max Rozen, based in Sydney - Australia. (referred to as "I", "Me", "Our" or "We"). As a customer of this service you're a "User" or "You" according to this policy. The applications or any services offered by us will be referred to as "OnlineOrNot", "App", "Website" or "Service".

How does OnlineOrNot collect data about me?

OnlineOrNot collects data about you:

  • when you browse the OnlineOrNot website, onlineornot.com

  • when you create an OnlineOrNot account or update your account

  • when you send support, privacy, legal, and other requests to us

  • when working with and researching current and potential customers

    When researching potential customers, we sometimes search the public World Wide Web or paid business databases. Otherwise, we don't buy or receive data about you from data brokers or other private services.

What data does OnlineOrNot collect about me, and why?

OnlineOrNot collects GraphQL API-based data.

When you add GraphQL services and Tests on the OnlineOrNot application, OnlineOrNot stores them on OnlineOrNot servers. The data is associated with your OnlineOrNot account. When the data is stored in the OnlineOrNot server, OnlineOrNot encrypts it in transit and at rest so that other people including the server administrators can not see the contents of the data. The OnlineOrNot servers use the data to provide GraphQL testing services.

OnlineOrNot collects data about how you use OnlineOrNot service.

When you use the OnlineOrNot client apps, the OnlineOrNot website, OnlineOrNot logs data that might be identified to you:

  • a random, unique identifier

  • the version of the OnlineOrNot app, and the operating system you are using

  • network request data, such as the date and time, your IP address, and the URL

  • number of GraphQL services, organisations, tests, results and the total data size of them

    OnlineOrNot uses this data to:

  • keep our service working quickly and reliably

  • debug and develop our apps and website

  • defend OnlineOrNot service from abuse and technical attacks

  • improve search results on the website

  • improve usability of our apps

    OnlineOrNot usually deletes log entries with identifiable information within a few weeks, but may preserve logs longer, as needed in specific cases, like investigations of specific incidents.

OnlineOrNot collects data about how you use the website.

When you visit www.onlineornot.com, app.onlineornot.com, and other OnlineOrNot websites, OnlineOrNot uses cookies, server logs, and other methods to collect data about what pages you visit, and when. OnlineOrNot also collects technical information about the software and computer you use, such as:

  • your IP address

  • your preferred language

  • the web browser software you use

  • the kind of computer you use

  • the website that referred you

    OnlineOrNot uses data about how you use the website to:

  • optimize the website, so that it's quick and easy to use

  • diagnose and debug technical errors

  • defend the website from abuse and technical attacks

  • compile statistics on package popularity

  • compile statistics on the kinds of software and computers visitors use

  • compile statistics on visitor searches and needs, to guide development of new website pages and functionality

  • decide who to contact about about product announcements, service changes, and new features

    OnlineOrNot usually deletes website log entries with identifiable information within a few weeks, but keeps entries for visitors with OnlineOrNot accounts longer. OnlineOrNot reviews log entries for those users twice a year, and deletes entries when they're no longer needed.

    OnlineOrNot may preserve log entries for all kinds of visitors longer, as needed in specific cases, like investigation of specific incidents. OnlineOrNot stores aggregate statistics indefinitely, but those statistics don't include data identifiable to you personally.

OnlineOrNot collects account data.

Basically OnlineOrNot services require an OnlineOrNot account. For example, you must have an OnlineOrNot account to use the OnlineOrNot client apps.

To create an OnlineOrNot account, OnlineOrNot requires a working email address. OnlineOrNot uses this data to provide you access to features and identify you across OnlineOrNot service, publicly and within OnlineOrNot.

You do not have to give your personal or legal name to create an OnlineOrNot account. You can use a pseudonym instead. You can also open more than one account.

You don't have to give OnlineOrNot a personal name or any social media names, and you can erase this data at any time.

OnlineOrNot uses your email to:

  • confirm if your email address is correct to sign you up

  • notify you about your free trial expires in 3 days

  • notify you about your free trial has been expired

  • notify you about your payment failure

  • notify you about your account has been deactivated because of payment failure

  • invite you to our lounge where only paid users can access when you became a paid user

  • notify you about your annual subscription renewal 3 days before

  • contact you in special circumstances related to your account

  • contact you about support requests

  • contact you about legal requests, like privacy complaints

  • announce new OnlineOrNot product offerings, service changes, and features

    OnlineOrNot stores account data as long as the account stays open.

OnlineOrNot collects payment card data.

To continue using OnlineOrNot service after expiring free trial, OnlineOrNot requires your payment card data. OnlineOrNot itself does not collect or store enough information to charge your card itself. Rather, Stripe collects that data on OnlineOrNot's behalf, and gives OnlineOrNot security tokens that allow OnlineOrNot to create charges and subscriptions. Stripe meets the highest level of PCI compliance (Level 1). See more on their Security page.

OnlineOrNot uses your payment card data only to charge for OnlineOrNot service.

OnlineOrNot instructs Stripe to store your payment card data only as long as you use paid OnlineOrNot service.

OnlineOrNot collects data about correspondence.

OnlineOrNot collects data about you when you send OnlineOrNot support requests, legal complaints, privacy inquiries, and business inquiries. Those data usually include your name and email address, and may include your company or other affiliation.

OnlineOrNot uses contact data to:

  • respond to you

  • compile aggregate statistics about correspondence

  • train support staff and other OnlineOrNot personnel

  • review the performance of OnlineOrNot personnel who respond

  • defend OnlineOrNot from legal claims

    OnlineOrNot stores correspondence as long as it may be useful for these purposes.

Where does OnlineOrNot keep data about me?

Data is kept on servers in the United States of America, and Australia. I sometimes retrieve those data to my personal computers in Australia. I use the data to develop, debug and maintain the service. The data is erased from my computers when no longer needed.

Does OnlineOrNot comply with the EU General Data Protection Regulation?

OnlineOrNot respects privacy rights under Regulation (EU) 2016/679, the European Union's General Data Protection Regulation (GDPR). Information that GDPR requires OnlineOrNot to give can be found throughout these privacy questions and answers. So can information about specific rights, like access, rectification, erasure, data portability, and objection to automated decision-making.

GDPR does not apply to everyone worldwide. But OnlineOrNot's policy is to do its best to offer all users the same privacy information, control, and protections, whether GDPR applies to them or not.

How can I access data about me?

You can access your account data at any time by visiting your account page on app.onlineornot.com.

How can I change or erase data about me?

You can change your account data and payment card data at any time by visiting your account settings page on app.onlineornot.com.

You can close your OnlineOrNot account at any time through app.onlineornot.com. Closing your account starts a process of erasing OnlineOrNot's records of your account data including GraphQL Services, Tests and Results.

If you have questions or problems using the website to change or delete data about you, email contact@onlineornot.com.

Does OnlineOrNot share data about me with others?

OnlineOrNot shares account data with others as mentioned in the section about account data.

OnlineOrNot does not sell information about you to others. However, OnlineOrNot uses services provided by other companies to provide OnlineOrNot service. Some of those services may collect data about you independently, for their own purposes. All of the companies are based in the United States.

Some of these services may be used to collect information about your online activities across different websites.

OnlineOrNot uses Google Analytics.

OnlineOrNot's website uses Google Analytics to collect and analyze data about visitors to its websites. You can read the privacy policy for Google Analytics online. You can opt out of Google Analytics by installing a free browser extension.

OnlineOrNot uses cloud computing platforms.

OnlineOrNot uses Amazon Web Services servers and services, in service regions all across the world, to power the OnlineOrNot services. You can read the privacy policy for AWS online.

OnlineOrNot uses Papertrail.

OnlineOrNot uses Papertrail to collect logs from its servers. You can read the privacy policy for Papertrail online.

OnlineOrNot uses Stripe.

OnlineOrNot uses Stripe to collect and use payment card payment data. You can read the privacy policy for Stripe online.

OnlineOrNot uses Rollbar.

OnlineOrNot uses Rollbar to collect crash reports and error logs from our desktop apps and websites. Those crash reports include your technical information for simpler identification and incident management. Those data are not associated with your OnlineOrNot account. For more information on what type of information Rollbar collects, please visit the Privacy Policy page of Rollbar.

Does OnlineOrNot make automated decisions based on data about me?

No. OnlineOrNot does not use your data for personalization or retargeting purposes.

Who can I contact about OnlineOrNot and my privacy?

You can send questions or complaints to:

How can I find out about changes?

OnlineOrNot will announce the next version on the OnlineOrNot blog. In the meantime, OnlineOrNot may update its contact information and minor changes by updating the page at Privacy Policy, without an announcement. OnlineOrNot may change how it announces changes in future privacy versions.