Restoring Access with a Recovery Code Is Failing for Some Users

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   1Password

   Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

2. Investigating

   4 months ago

   1Password

   Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

3. Investigating

   4 months ago

   1Password

   The issue is still under investigation. We will continue to share updates as they become available.

4. Investigating

   4 months ago

   1Password

   The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

5. Identified

   4 months ago

   1Password

   The issue has been identified and a fix is being implemented.

6. Monitoring

   4 months ago

   1Password

   A fix has been implemented and we are monitoring the results.

7. Resolved

   4 months ago

   1Password

   The issue is now resolved, and access to 1Password services should be fully restored.