Restoring Access with a Recovery Code Is Failing for Some Users

Updates

1. Resolved

   5 months ago

   The issue is now resolved, and access to 1Password services should be fully restored.

2. Monitoring

   5 months ago

   A fix has been implemented and we are monitoring the results.

3. Identified

   5 months ago

   The issue has been identified and a fix is being implemented.

4. Investigating

   5 months ago

   The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

5. Investigating

   5 months ago

   The issue is still under investigation. We will continue to share updates as they become available.

6. Investigating

   5 months ago

   Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

7. Investigating

   5 months ago

   Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.