Device Trust Authentication Service Experiencing Timeout Errors

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   1Password

   We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.

2. Investigating

   4 months ago

   1Password

   Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.

3. Investigating

   4 months ago

   1Password

   Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Customers may experience authentication failures, timeouts, or 503 errors when attempting to authenticate with Device Trust. At this time, there is no significant change in impact or scope to report. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

4. Investigating

   4 months ago

   1Password

   Authentication services have recovered, and our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

5. Monitoring

   4 months ago

   1Password

   Our teams have identified a cause of the issues affecting the Device Trust Authentication Service and have taken steps to provide relief. We are seeing improved service performance and are continuing to monitor the situation closely to ensure stability. We will provide further updates as needed.

6. Resolved

   4 months ago

   1Password

   This incident has been resolved.