Some MSP users are unable to access Managed Companies

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   12 months ago

   1Password

   We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.

2. Identified

   12 months ago

   1Password

   We identified the issue and the engineering team is working on a mitigation.

3. Identified

   12 months ago

   1Password

   The engineering team is continuing to work on a mitigation.

4. Identified

   12 months ago

   1Password

   The engineering team is preparing to deploy a mitigation.

5. Identified

   12 months ago

   1Password

   The engineering team is deploying a mitigation.

6. Identified

   12 months ago

   1Password

   The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

7. Identified

   12 months ago

   1Password

   The engineering team is in the final stages of releasing the mitigation to production.

8. Monitoring

   12 months ago

   1Password

   The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

9. Resolved

   12 months ago

   1Password

   This incident has been resolved.