SSO sign-in failing on some attempts for some users

Resolved

Major impact

Started

Lasted 213h 53m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    We are continuing to monitor for any further issues.

  4. Monitoring

    SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.