Basecamp 3 iOS: App crashing repeatedly for some customers

Resolved

Minor impact

Started

Lasted 24h 47m

View official incident ↗

Updates

  1. Resolved

    A new version (3.18.1) of the Basecamp 3 app is now live in the Apple App Store.

  2. Identified

    We have submitted a new build (3.18.1) of the Basecamp 3 iOS app to the Apple App Store. We will update here once this is approved and live.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Investigating

    We are aware of an incident with the latest release of the Basecamp 3 iOS app (3.18.0) that is causing the app to crash for some customers.