Investigating slowness on copies, moves and chat messages in Basecamp 3

Resolved

Minor impact

Started

Lasted 1h 26m

View official incident ↗

Updates

  1. Resolved

    We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.

  2. Investigating

    We have isolated a possible cause for the issue and are working on remediation. We're also seeing delays on notifications and it's possible some notifications will end up being duplicated in the Hey menu.

  3. Investigating

    We're currently investigating slow background operations that affect moves, copies and chat message publishing in Campfire.