Resolved incident

Investigating slowness on copies, moves and chat messages in Basecamp 3

37signals · Minor · Started

Duration
1h 26m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    37signals

    We're currently investigating slow background operations that affect moves, copies and chat message publishing in Campfire.

  2. Investigating

    37signals

    We have isolated a possible cause for the issue and are working on remediation. We're also seeing delays on notifications and it's possible some notifications will end up being duplicated in the Hey menu.

  3. Resolved

    37signals

    We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.