Basecamp 5 and HEY are down

Resolved

Critical impact

Started

Lasted 24m

View official incident ↗

Updates

  1. Resolved

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  2. Investigating

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  3. Investigating

    Basecamp 5 and HEY are coming back online. We're actively monitoring both.

  4. Investigating

    We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

  5. Investigating

    We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

  6. Investigating

    Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.