Resolved incident

Basecamp 5 and HEY are down

37signals · Critical · Started

Duration
24m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    37signals

    Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

  2. Investigating

    37signals

    We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

  3. Investigating

    37signals

    We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

  4. Investigating

    37signals

    Basecamp 5 and HEY are coming back online. We're actively monitoring both.

  5. Investigating

    37signals

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

  6. Resolved

    37signals

    Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.