Basecamp 4 user preferences are having trouble.

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 2 years ago

   37signals

   We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

2. Identified

   over 2 years ago

   37signals

   We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

3. Identified

   over 2 years ago

   37signals

   We are continuing to work on a fix for this issue. Thanks so much for your patience.

4. Monitoring

   over 2 years ago

   37signals

   Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

5. Resolved

   over 2 years ago

   37signals

   This incident has been resolved.