Basecamp 4 user preferences are having trouble.

Resolved

Minor impact

Started

Lasted 1h 56m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

  3. Identified

    We are continuing to work on a fix for this issue. Thanks so much for your patience.

  4. Identified

    We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

  5. Investigating

    We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.