Past incident

Elevated connection errors in us-east-1

Ably · Minor · Started

Duration
Unavailable
Severity
Minor
Status
No longer listed as active

Summary

Minor · No longer listed as active

us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Ably

    We are seeing an elevated rate of connection errors in the us-east-1 region, seemingly as a result of a partial loadbalancer failure. We are disabling the region so traffic will be routed to other US sites.

  2. Monitoring

    Ably

    Traffic is no longer being routed to us-east-1, but instead to us-east-2 and us-west-1. We are continuing to investigate the root cause of the networking issue in us-east-1.

  3. Monitoring

    Ably

    us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.