Resolved incident

EU Only Endpoint Issues

Ably · Minor · Started

Duration
< 1m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We are having issues with EU only endpoints and are currently investigating 10th Jul 12:07 PM We have identified the root cause and the issue is fully resolved. Ably EU routing is now working as expected. The root cause of the issue related to DNS records for our eu-central region and temporary disablement of our eu-west region. Ably EU routing DNS includes two sites, namely eu-west and eu-central. The eu-central DNS record was incorrect and when disabling our eu-west site, DNS records for EU regions thus did not return valid IP addresses resulting in service disruption. Clients using Ably's EU environment client option, and anyone with ATM DNS with EU-only routing enabled were affected. The issue has been rectified and EU only endpoints are now working.

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Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Ably

    We are having issues with EU only endpoints and are currently investigating 10th Jul 12:07 PM We have identified the root cause and the issue is fully resolved. Ably EU routing is now working as expected. The root cause of the issue related to DNS records for our eu-central region and temporary disablement of our eu-west region. Ably EU routing DNS includes two sites, namely eu-west and eu-central. The eu-central DNS record was incorrect and when disabling our eu-west site, DNS records for EU regions thus did not return valid IP addresses resulting in service disruption. Clients using Ably's EU environment client option, and anyone with ATM DNS with EU-only routing enabled were affected. The issue has been rectified and EU only endpoints are now working.