Resolved incident

Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

ActiveCampaign · Minor · Started

Duration
11h 37m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    ActiveCampaign

    Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

  2. Monitoring

    ActiveCampaign

    Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.

  3. Monitoring

    ActiveCampaign

    Engineers continue to monitor the system recovering.

  4. Monitoring

    ActiveCampaign

    The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.

  5. Monitoring

    ActiveCampaign

    The platform is fully functional and all systems are operating as normal.

  6. Resolved

    ActiveCampaign

    This incident has been resolved.