ActiveCampaign platform unavailable for some Accounts

Resolved

Major impact

Started

Lasted 2h 2m

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Updates

  1. Resolved

    Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.

  2. Monitoring

    The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.

  3. Identified

    Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.

  4. Identified

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.