Issue impacting customer logins for a portion of users

Resolved

Major impact

Started

Lasted 2h 45m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring closely to ensure resolution.

  3. Identified

    The issue has been identified and a fix is in progress.

  4. Investigating

    We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.