Transactional Email Failures

Resolved

Critical impact

Started

Lasted 3h 50m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.

  5. Investigating

    Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.