Resolved incident

Transactional Email Failures

ActiveCampaign · Critical · Started

Duration
3h 50m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    ActiveCampaign

    Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.

  2. Identified

    ActiveCampaign

    The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.

  3. Monitoring

    ActiveCampaign

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    ActiveCampaign

    The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.

  5. Resolved

    ActiveCampaign

    This incident has been resolved.