Updates
Resolved
This incident has been resolved.
Monitoring
All systems have returned to normal operation. Engineers continue to monitor
Identified
Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
Identified
Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.
Identified
Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
Identified
The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
Identified
We are continuing to work on a fix for this issue.
Identified
The platform continues to recover - some services remain impaired.
Identified
Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
Identified
We are currently investigating a system outage. Updates will be provided as they become available.