Flags and Experiments pages fail to load existing content

Resolved

Minor impact

Started

Lasted 1h 14m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved. We apologize for any inconvenience caused.

  2. Monitoring

    A fix has been applied for Experiment and Guides & Surveys Website Performance Issues and we are monitoring the results.

  3. Investigating

    Since 11:40 AM PT (19:40 UTC) on November 12, 2026, some customers may experience errors loading existing content on the Flags, Experiments, and Guides & Surveys pages, seeing an error message and the setup/onboarding screen instead of their saved configurations. Our team is actively investigating the root cause and working on a fix. There is no indication of data loss. No customer action is needed at this time.

  4. Investigating

    We are investigating an issue affecting the Experiment web application. Some customers may be unable to load existing Flags and Experiments content and may instead see an error or onboarding screen. Other areas appear to be operating normally.