Resolved incident

Custom Metrics – Metric Details Page Unavailable

Amplitude · Major · Started

Duration
3h 18m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The incident has been resolved and the Custom Metrics metrics details page displays normally now.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Amplitude

    Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.

  2. Identified

    Amplitude

    We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.

  3. Monitoring

    Amplitude

    A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.

  4. Resolved

    Amplitude

    The incident has been resolved and the Custom Metrics metrics details page displays normally now.