Delayed credits on the Claude Platform

Resolved

Minor impact

Started

Lasted 6h 16m

View official incident ↗

Updates

  1. Resolved

    This issue has been resolved.

  2. Monitoring

    We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.

  3. Investigating

    We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.