Resolved incident

Delays in credit purchases

Anthropic · Minor · Started

Duration
1h 58m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This issue has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Monitoring

    Anthropic

    We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

  2. Resolved

    Anthropic

    This issue has been resolved.