Syslog logging failures

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 5 years ago

   Apigee

   Apigee is aware of a bug introduced in a recent version of our Message Processors which occasionally affects Message Logging policies which use Syslog. Symptoms: Syslog servers stop receiving logs from Apigee Customer Action and Mitigation: Please file a P1 Support Case with Apigee Support. The mitigation will be a restart of your Message Processors and a rollback to a previous stable version. Fix: We have a patch which will be deployed to all pods over the coming week.

2. Monitoring

   over 5 years ago

   Apigee

   The Message Processor fix has been rolled out, and we are monitoring the results for any errors.

3. Resolved

   about 5 years ago

   Apigee

   This incident has been resolved.