Resolved incident
Runtime errors in us-west
Apigee · Major · Started
- Duration
- 50h 5m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
This issue has been resolved following the mitigation rollout. All DNS resolutions are stable in the us-west region, and runtime issues are confirmed to be resolved.
Event timeline
How this incident unfolded, from the official status page.
Identified
Apigee
We have identified an issue with DNS failures on Apigee Edge in US-West that may result in failed runtime calls. Teams are actively working on remediation.
Identified
Apigee
We are continuing our work to identify the root cause of the issue implement a mitigation. In the meantime, we have failed over customer who have multi-regional setups that we have identified as impacted to their alternate regions.
Monitoring
Apigee
The team has rolled out a mitigation, and we are monitoring recovery in us-west. Once we have confidence the region is stable and the mitigation is completed (expected within the next 2 hours), we will begin re-enabling us-west for customers who have been failed out of that region.
Resolved
Apigee
This issue has been resolved following the mitigation rollout. All DNS resolutions are stable in the us-west region, and runtime issues are confirmed to be resolved.