Resolved incident
Intermittent issues with SAML login
Asana · None · Started
- Duration
- < 1m
- Severity
- None
- Status
- Postmortem
Summary
None · Postmortem
Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Asana
We are currently investigating this issue.
Postmortem
Asana
Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.