Asana downtime in all regions

Postmortem

Critical impact

Started

Lasted 46m

View official incident ↗

Updates

  1. Postmortem

    We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.

  2. Resolved

    The incident is now resolved.

  3. Monitoring

    We are continuing to monitor for any further issues.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Monitoring

    Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.

  6. Identified

    The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.

  7. Identified

    We are continuing to work on a fix for this issue.

  8. Identified

    We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!