Asana downtime in all regions

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   12 months ago

   Asana

   We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!

2. Identified

   12 months ago

   Asana

   We are continuing to work on a fix for this issue.

3. Identified

   12 months ago

   Asana

   The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.

4. Monitoring

   12 months ago

   Asana

   Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.

5. Monitoring

   12 months ago

   Asana

   We are continuing to monitor for any further issues.

6. Monitoring

   12 months ago

   Asana

   We are continuing to monitor for any further issues.

7. Resolved

   12 months ago

   Asana

   The incident is now resolved.

8. Postmortem

   12 months ago

   Asana

   We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.