Resolved incident

AWS UAE issues might affect the ME region

Asana · None · Started

Duration
321h 28m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Asana

    Asana remains accessible to customers in the ME region, but we are seeing backends impacted by an AWS ME outage. If that isn't resolved soon, we expect to see some performance degradation and possible outages of the Asana application. This is only for the ME region; other regions are unaffected.

  2. Investigating

    Asana

    We are continuing to investigate this issue.

  3. Investigating

    Asana

    We no longer see impact on our servers. We're monitoring, as the AWS incident has not resolved.

  4. Investigating

    Asana

    We are continuing to investigate this issue.

  5. Investigating

    Asana

    We are seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We have taken steps to avoid additional loss of EC2 resources, but are continuing to see high error rates. This cause is AWS incidents affecting the infrastructure (az1 and az3) in the Middle East region: https://health.aws.amazon.com/health/status

  6. Investigating

    Asana

    We are still seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We are continuing to monitor the situation. The cause is AWS incidents affecting the infrastructure in the Middle East region: https://health.aws.amazon.com/health/status

  7. Investigating

    Asana

    We are still seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We are continuing to monitor the situation. The cause is widespread AWS incidents affecting the infrastructure in the Middle East region: https://health.aws.amazon.com/health/status

  8. Monitoring

    Asana

    A small number of users were affected by the AWS outage in UAE (me-central-1); following AWS's recommendations, we have moved processing to other regions, and believe there is no user impact.

  9. Resolved

    Asana

    This incident has been resolved.