Missing Metrics for a Subset of Status Pages

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 4 years ago

   Atlassian Statuspage

   We are currently investigating an issue with missing system metrics for a subset of status pages.

2. Identified

   over 4 years ago

   Atlassian Statuspage

   We have identified a metrics display problem for a majority of status pages due to a vendor issue. This is purely a display problem and we are not experiencing any data loss. We are working to return the service to normal operations.

3. Identified

   over 4 years ago

   Atlassian Statuspage

   We are still actively engaged with our vendor while their engineering teams work on the issue. Unfortunately, alternative workarounds did not produce acceptable results. Once again, this is purely a display problem and we are not experiencing any data loss.

4. Monitoring

   over 4 years ago

   Atlassian Statuspage

   We have released a fix for the metrics display problem. Affected metrics displays should have returned to a functioning state. We are still actively engaged with our vendor and are working with their engineering team on fixing the root cause of this issue.

5. Resolved

   over 4 years ago

   Atlassian Statuspage

   This incident has been resolved.