Resolved incident

Investigating degraded performance on chat

Augment Code · Minor · Started

Duration
12h 8m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We believe this issue to be resolved. Chat latencies and error rates are back within normal range. Team will investigate into root cause for the spike.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Augment Code

    We are currently investigating this issue.

  2. Monitoring

    Augment Code

    Scaled up chat hosts around 5:40am on 12/22 to address elevated latencies and errors that impacted a segment of customers. Latencies and errors have reduced to prior baseline and the team is actively monitoring and investigating root cause.

  3. Resolved

    Augment Code

    We believe this issue to be resolved. Chat latencies and error rates are back within normal range. Team will investigate into root cause for the spike.