Billing 39760

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   8 months ago

   Augment Code

   Investigating — Billing / Subscription Activation Issues We are currently investigating an issue affecting billing. Some customers who upgrade to a paid plan may experience delays in their subscription being activated. In these cases, access to paid features may not be available immediately after payment. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

2. Identified

   8 months ago

   Augment Code

   We have identified the cause of the billing issue affecting subscription activation. The problem is related to a third-party vendor, and we are actively working with the vendor to restore normal operation as quickly as possible.

3. Resolved

   8 months ago

   Augment Code

   This incident has been resolved.