Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   14 days ago

   Better Stack

   The issue has been resolved. We apologize for the trouble Need help? Please let us know at hello@betterstack.com

2. Unknown

   14 days ago

   Better Stack

   An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. To fully mitigate immediately, we recommend enabling more than 1-region for your monitors. Need help? Let us know at hello@betterstack.com, we're here for you.