Intermitent Issues with Billing Related Actions

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   about 2 years ago

   Bitly

   We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

2. Monitoring

   about 2 years ago

   Bitly

   A fix has been implemented and we are monitoring the results.

3. Resolved

   about 2 years ago

   Bitly

   This incident has been resolved.