Resolved incident
Issues with the Bitly web application
Bitly · Major · Started
- Duration
- 1h 12m
- Severity
- Major
- Status
- Postmortem
Summary
Major · Postmortem
From `17:35Z` through `18:21Z` on `2023-12-20` Bitly experienced a major outage affecting Website, API and Link In Bio functionality. The root cause was a change to internal service load balancing health checks which prevented services from being updated during a deployment. Link redirects remained functional during the incident. Webhooks were delayed during the incident.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Bitly
Hi community. We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.
Investigating
Bitly
We are continuing to investigate this issue.
Investigating
Bitly
Update: We have all hands on deck working to fix this. Website access is down and metrics delivery is delayed while we continue investigating this issue. Thanks for hanging in there!
Identified
Bitly
Update: Things are looking up, but we still have work to do. Thanks so much for your patience!
Monitoring
Bitly
Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!
Resolved
Bitly
This incident has been resolved.
Postmortem
Bitly
From `17:35Z` through `18:21Z` on `2023-12-20` Bitly experienced a major outage affecting Website, API and Link In Bio functionality. The root cause was a change to internal service load balancing health checks which prevented services from being updated during a deployment. Link redirects remained functional during the incident. Webhooks were delayed during the incident.