Intermittent Issues with Billing Related Actions

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 2 years ago

   Bitly

   We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!

2. Monitoring

   over 2 years ago

   Bitly

   The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.

3. Resolved

   over 2 years ago

   Bitly

   This incident has been resolved - all billing/payment related functionality should be restored.