Resolved incident
Issues with uploaded Images
Bitly · Minor · Started
- Duration
- 7h 34m
- Severity
- Minor
- Status
- Postmortem
Summary
Minor · Postmortem
From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service provider during the application of a policy change. A restriction intended for one object incorrectly applied at the bucket level. We understand the significant impact this has had and we are taking steps with our service provider to prevent this from happening again.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Bitly
We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.
Investigating
Bitly
We are continuing to investigate, this is also affecting uploading images.
Identified
Bitly
We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images.
Monitoring
Bitly
We are seeing improvement and will continue to monitor the situation.
Resolved
Bitly
The issue has been resolved, and all services appear to be operating as expected.
Postmortem
Bitly
From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service provider during the application of a policy change. A restriction intended for one object incorrectly applied at the bucket level. We understand the significant impact this has had and we are taking steps with our service provider to prevent this from happening again.