Resolved incident
[Medium] Issues with Box Search
Box · Major · Started
- Duration
- 1h 35m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Box
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
Investigating
Box
We are continuing to investigate this issue.
Investigating
Box
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Identified
Box
The issue has been identified and a fix is being implemented.
Monitoring
Box
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
Resolved
Box
After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.