[Medium] Customers may experience issues previewing files

Resolved

Major impact

Started

Lasted < 1m

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Updates

  1. Resolved

    Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.