Resolved incident
[Medium] Customers may experience issues previewing files
Box · Major · Started
- Duration
- < 1m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Box
Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.