[Medium] Issue with multiple Box Services

Resolved

Major impact

Started

Lasted 1h 29m

View official incident ↗

Updates

  1. Resolved

    After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Investigating

    Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.

  4. Investigating

    Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.