Past incident

[Major] Issue with Box Drive

Box · Major · Started

Duration
Unavailable
Severity
Major
Status
No longer listed as active

Summary

Major · No longer listed as active

Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Box

    We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.

  2. Identified

    Box

    Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

  3. Identified

    Box

    We are continuing to work on a fix for this issue.

  4. Identified

    Box

    We are continuing to work on a fix for this issue.

  5. Monitoring

    Box

    Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.