Some apps are reporting data is missing

Updates

1. Resolved

   3 months ago

   Services are up. We are continuing to monitor, but all apps are available and working.

2. Monitoring

   3 months ago

   The fix has been rolled out, all users are back up and running. We will be monitoring.

3. Identified

   3 months ago

   We've identified the problem and are working on rolling out the solution. Data remains intact. Our service to get the data out is currently offline.

4. Investigating

   3 months ago

   Some apps appear to be missing their data. The data is there, but it is not showing in the app. We are investigating a misconfiguration of the database name.