Video Playback and Encoding Failures on Bunny Stream

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   Bunny

   Our Engineering team are currently investigating an issue on our Stream platform of playback failures on our embedded players, as well as upload failures to our platform.

2. Monitoring

   about 2 months ago

   Bunny

   We have identified a backend database issue which had caused a timeout across our video servers (to include our player and uploading process). The problem was rectified and we are now monitoring the situation.

3. Monitoring

   about 2 months ago

   Bunny

   We are observing some isolated issues on the back of the fix. We are working to fully restore the process on our platform.

4. Monitoring

   about 2 months ago

   Bunny

   We have confirmed that all services have fully resumed. Our Engineering team are currently monitoring the situation. Playback has now fully resumed without issue. New uploads during the outage have failed and thus would need re-uploading. Existing transcoding videos were not lost, however the status reported on some of these videos may be inaccurate as a result.

5. Resolved

   about 2 months ago

   Bunny

   This issue is now fully resolved. Our Engineering team have identified additional guardrails to prevent this specific issue from happening in future.