Resolved incident

Delayed Billing Process

Bunny · None · Started

Duration
17h 49m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Bunny

    We have identified an issue where a number of users may not have been billed correctly since 11:30AM CET Friday, and our Engineering team have identified the issue. Affected users will have billing delay processed over the next 24 hours or so, but any accounts moved into a negative balance state as a result of the correction will not have their account disabled for a period of time thereafter to avoid disruption to services.

  2. Resolved

    Bunny

    This incident has been resolved.