Delayed Billing Process

Resolved

None impact

Started

Lasted 17h 49m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Identified

    We have identified an issue where a number of users may not have been billed correctly since 11:30AM CET Friday, and our Engineering team have identified the issue. Affected users will have billing delay processed over the next 24 hours or so, but any accounts moved into a negative balance state as a result of the correction will not have their account disabled for a period of time thereafter to avoid disruption to services.