Investigating Issues with Magic Containers and Databases

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Bunny

   We are currently investigating an issue affecting Magic Containers and Databases. Our engineering team is actively working to identify the cause and restore normal service. Further updates will be provided as they become available.

2. Monitoring

   5 months ago

   Bunny

   Service has been restored and affected systems are operating normally. We are continuing to monitor the platform closely to confirm stability and ensure there are no remaining impacts.

3. Resolved

   5 months ago

   Bunny

   This incident has been resolved.

4. Postmortem

   5 months ago

   Bunny

   Processing Delays and Intermittent Timeouts for Magic Containers On June 1, Magic Containers experienced degraded service for approximately one hour due to a network connectivity issue in our hosting provider's environment. Customers running workloads may have seen increased processing delays, intermittent timeouts, temporary disruption, or reduced availability as some workloads were automatically rescheduled. The issue was resolved after the underlying network conditions stabilized, allowing scheduling activity to resume normally. We are improving the resilience of Magic Containers so degraded connectivity can be detected and handled more effectively, not only complete outages. We are also adding safeguards to reduce unnecessary or duplicate workload rescheduling during degraded conditions, helping limit customer impact if similar infrastructure issues occur again.