Resolved incident
Video Delivery Failures on Basic DRM enabled Libraries
Bunny · Minor · Started
- Duration
- 28m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Bunny
We are currently investigating intermittent playback failures on Stream libraries, specifically with Basic DRM enabled. This does not impact existing underlying storage, or other video library types (Enterprise DRM or non DRM).
Resolved
Bunny
We have identified a process on a single server causing Basic DRM transformation failures, and was the cause of intermittent video freezes/500s. This has been rectified by the Engineering team.