Resolved incident
Users are encountering issues with accessing or using Canva.
Canva · Critical · Started
- Duration
- 13h 34m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
The issue has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Canva
The issue has been resolved.
Identified
Canva
Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
Identified
Canva
Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
Identified
Canva
Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.
Monitoring
Canva
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Monitoring
Canva
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.
Monitoring
Canva
We have seen the majority of functionality recovered. Users may still see issues with downloading designs.
Monitoring
Canva
We are seeing significant recovery. We are continuing to monitor.
Monitoring
Canva
We are seeing significant recovery. We are continuing to monitor.
Identified
Canva
We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.
Investigating
Canva
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.
Investigating
Canva
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Investigating
Canva
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Investigating
Canva
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Investigating
Canva
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Investigating
Canva
We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.