Resolved incident

Download issues for designs with uploaded images

Canva · Major · Started

Duration
2h 3m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Canva

    Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

  2. Identified

    Canva

    Some users may experience download issues with designs that include uploaded photos or image files.