Resolved incident

Some users may have issues with payments in Canva

Canva · Major · Started

Duration
1h 4m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Canva

    Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

  2. Identified

    Canva

    We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

  3. Monitoring

    Canva

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    Canva

    This incident has been resolved.