Intermittent errors uploading images and videos or using media editing tools

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   6 months ago

   Canva

   Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

2. Monitoring

   6 months ago

   Canva

   We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

3. Resolved

   6 months ago

   Canva

   This incident is now resolved. Thank you for your patience and understanding.