Email Service Degradation

Resolved

Critical impact

Started

Lasted 2h 57m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.

  3. Identified

    We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.

  4. Identified

    Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.

  5. Identified

    A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.

  6. Identified

    We are continuing to work on a fix for this issue.

  7. Identified

    The issue has been identified and a fix is being implemented.

  8. Investigating

    We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.