Email Service Degradation

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   Chargebee

   We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.

2. Identified

   4 months ago

   Chargebee

   The issue has been identified and a fix is being implemented.

3. Identified

   4 months ago

   Chargebee

   We are continuing to work on a fix for this issue.

4. Identified

   4 months ago

   Chargebee

   A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.

5. Identified

   4 months ago

   Chargebee

   Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.

6. Identified

   4 months ago

   Chargebee

   We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.

7. Monitoring

   4 months ago

   Chargebee

   Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.

8. Resolved

   4 months ago

   Chargebee

   This incident has been resolved.