Resolved incident
Delay in Payment Status Updates
Chargebee · Minor · Started
- Duration
- < 1m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com. The issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants. We apologise for any inconvenience this may have caused.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Chargebee
We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com. The issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants. We apologise for any inconvenience this may have caused.