Resolved incident

API Service Degradation - US Region

Chargebee · Minor · Started

Duration
< 1m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

On September 9th, we experienced intermittent API service interruptions and request timeouts between 18:19 and 19:52 UTC in the US region. This disruption was due to an upstream networking configuration issue on the AWS platform. The service has fully recovered. We apologize for any inconvenience caused.

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Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Chargebee

    On September 9th, we experienced intermittent API service interruptions and request timeouts between 18:19 and 19:52 UTC in the US region. This disruption was due to an upstream networking configuration issue on the AWS platform. The service has fully recovered. We apologize for any inconvenience caused.