Resolved incident

Avalara Service Degradation

Chargebee · Minor · Started

Duration
3h 9m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Chargebee

    We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.

  2. Monitoring

    Chargebee

    The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability.

  3. Resolved

    Chargebee

    This incident has been resolved.